Search the Community
Showing results for tags 'customer support'.
Hello friends -- I have been using Sequoia 13 for 4.5 years. I recently returned my "work" codemeter and am now attempting to use a codemeter (plus manual and installation discs) I purchased from another engineer November 2018. However, it says that Sequoia has reached the maximum allowed number of simultaneous devices. I looked it up on the MAGIX website, and it looks like the issue is with anything that has the P2- serial number. And that you just have to contact Technical Support to get it approved. (Is that correct?) That's fine, but ----- I submitted a ticket last week and haven't received a response (other than the confirmation). I submitted a ticket today and haven't received a response (other than the confirmation). I've sent a message via Facebook and haven't received a response. I've purchased a telephone support credit and when I call the number is asks for the code, rings, and then hangs up after a bit. I've called three other numbers I've found listed by MAGIX (none work) I've got a fourth number that is a *maybe*, but says the lines are full. I've emailed two email address and haven't received a response (other than the confirmation). I'm at a standstill here, and I really need to dig in to source destination. I had a few days to spare, but I'm past that point now. Any insight / suggestions on how to reach MAGIX? And on how to use a copy of Sequoia 13 that I'm literally holding in my hand? Thank you, NorseHorse