NorseHorse Posted January 18, 2019 Report Share Posted January 18, 2019 Hello friends -- I have been using Sequoia 13 for 4.5 years. I recently returned my "work" codemeter and am now attempting to use a codemeter (plus manual and installation discs) I purchased from another engineer November 2018. However, it says that Sequoia has reached the maximum allowed number of simultaneous devices. I looked it up on the MAGIX website, and it looks like the issue is with anything that has the P2- serial number. And that you just have to contact Technical Support to get it approved. (Is that correct?) That's fine, but ----- I submitted a ticket last week and haven't received a response (other than the confirmation). I submitted a ticket today and haven't received a response (other than the confirmation). I've sent a message via Facebook and haven't received a response. I've purchased a telephone support credit and when I call the number is asks for the code, rings, and then hangs up after a bit. I've called three other numbers I've found listed by MAGIX (none work) I've got a fourth number that is a *maybe*, but says the lines are full. I've emailed two email address and haven't received a response (other than the confirmation). I'm at a standstill here, and I really need to dig in to source destination. I had a few days to spare, but I'm past that point now. Any insight / suggestions on how to reach MAGIX? And on how to use a copy of Sequoia 13 that I'm literally holding in my hand? Thank you, NorseHorse Quote Link to comment Share on other sites More sharing options...
NorseHorse Posted January 18, 2019 Author Report Share Posted January 18, 2019 Update: I've uninstalled and reinstalled Sequoia and tried both Sequoia 13 numbers already registered to me as well as the latest (3rd) one, and they all give the same error. When I read Terms during installation, it confirmed that I would definitely need Technical Support to add it to a new machine. MAGIX - are you out there????? Quote Link to comment Share on other sites More sharing options...
TerryBritton Posted January 21, 2019 Report Share Posted January 21, 2019 Call them and it will be resolved in minutes. Tickets are for the long-suffering. Terry Quote Link to comment Share on other sites More sharing options...
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