Gregorius Posted October 26, 2016 Report Share Posted October 26, 2016 The Codemeter for my Sequoia has failed. I tried it on several computers with different installations but it is not recognised. The light on the meter does not even turn on. I get an error message saying CmContainer not found error 200. It seems after ten years it has finally pooched. I have contacted tech support but they are not responding. It has been several weeks already. I am based in Toronto, Canada. It was my understanding that Magix would either replace or sell you a new codemeter in the event of a failure. Has anyone else had trouble getting a response from tech support after a dongle failure? Quote Link to comment Share on other sites More sharing options...
tonuli Posted October 27, 2016 Report Share Posted October 27, 2016 Which way did you contact tech support? Quote Link to comment Share on other sites More sharing options...
Gregorius Posted November 6, 2016 Author Report Share Posted November 6, 2016 I initially called the number that was for North American support which used to be handled by Tim Dolbear. The person handling it now is in Germany. He opened a ticket for me. I received an email asking for information about the problem which I provided. They have finally responded after month. Hopefully I will get a replacement dongle. Wish me luck. Quote Link to comment Share on other sites More sharing options...
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